Royal Bank of Scotland International’s director of corporate banking Ken Bradley, left, and manager of regional banking Paul Eva. (Picture by Peter Frankland. 0533527)
GUERNSEY is consistently coming top of the class and outperforming Royal Bank of Scotland International’s other offshore jurisdictions.
Last year, the island was the corporation’s number one domain and the overall business volume went up in excess of 30%.
Manager of regional banking Paul Eva said this success was down to the effort made by the Guernsey team.
‘That’s led us to view the island’s economy with confidence,’ he said.
Originally established here in 1827, the bank has evolved through a series of acquisitions and mergers into the RBSI of today.
It employs more than 200 staff and is one of the largest banks in the Bailiwick.
It has the largest network of branches in Guernsey and is also represented in Alderney and Sark through four brands - NatWest, RBSl, Lombard and Adam & Co.
Director of corporate banking Ken Bradley said there had been a number of interesting developments in the business.
‘Our staff-development programme is called the Talent Academy and its objective is to take people on a two-year journey,’ he said.
‘It’s difficult to obtain good staff in Guernsey. People judge organisations based on the opportunities a firm offers. In other words, if you don’t train, you won’t retain.’
Royal Bank Place was purpose-built to bring staff together and accommodate two contemporary training suites.
Its training budget for Guernsey staff in 2007 amounted to more than £300,000.
Mr Bradley said that RBSI carried out surveys across all areas of its business and the Guernsey office had come out top time and again.
‘That is mirrored by our commitment over the past 12 months or so to tracking our customer satisfaction, which led to our involvement with National Customer Service Week.
‘It used to be the case that only senior managers’ salaries and wages were linked to customer satisfaction, but nowadays it’s everyone’s and that reflects how seriously we and the industry as a whole take this issue.’
RBSI continues to sponsor the Island Games through NatWest and has recently announced that that will be extended up to and including Aland in 2009.
The bank also sponsors Crimestoppers in Guernsey and continues to lend expertise to the Guernsey Enterprise Agency.
‘Everyone expects an institution like this to put its hands in its pockets and we encourage our staff to get involved with the island community,’ said Mr Bradley.
‘One of our guys is on the Crimestoppers committee and another member of staff holds a senior position within the GEA.’
Getting nominated for the Healthspan best large business award was an honour, added Mr Eva.
‘I think we have an interesting and compelling story to tell,’ he said.
‘On nearly every measure, not only are we comprehensive, but I believe we are also sustainable.’
Loading ...
Share this article:
What are these?