Freya Hunter-Jones, 2, Claire Hunter-Jones, Jake Hunter, 10, and Dave Jones. The family has had to come up with extra cash to get to Disneyland Paris after Flybe axed the route from its winter schedule. (Picture by Peter Frankland, 0645574)
A FAMILY has been left £300 out of pocket after Flybe cancelled its direct flights to Paris. Claire Hunter-Jones, 31, had booked a stay at Disneyland Paris for November with her husband and two young children.
She was unable to make the booking with Bontours until July because the flights had not been scheduled and this week was told Flybe would no longer be running the direct service throughout the winter.
‘I was told instead they would be flying from Jersey and that it would cost me an extra £300 to go. I called Flybe, but they didn’t give me a reason why. It’s just so wrong. If I had cancelled the flights, I would not have got a full refund.’
Mrs Hunter-Jones said she did not want to disappoint the children, aged 10 and three, so had to pay the extra.
Because of the changed flight times, she and her husband have had to take extra days off work and her son will miss school. She has also had to pay for her pets to be kennelled for longer.
She spoke to trading standards about her rights as a consumer, but had no joy with Flybe.
‘They didn’t care at all. She just said that they had given us a refund, but the trip ended up costing us £300 more.
‘I wasn’t going to tell my children we weren’t going.’
A spokeswoman for Flybe said the travel agent had been informed of the service cancellation on 23 September and advised that the passenger was entitled to a full refund and also advised the most convenient alternative for travel on the dates required should the passenger wish to rebook with Flybe.
She added that the company’s policy on refunds was clear.
*Flybe has also cancelled its Norwich route for the winter.
Article posted on 26th September, 2008 - 2.29pm
One Article Comment
We too were hoping to go to Disneyland and were also let down by Flybe.
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