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...Mr Smillie. Not wishing to be deliberately obtuse, but in response to your reply to Sarah; perhaps you could have put that there is absolutely no problem at GPL that you are AWARE of. Because there is a problem. Whatever systems are put in place to monitor any production/manufacturing line, they cannot allow for human interference, which may be happening in this case. I have often (especially recently) been tracking orders made for online purchases, and the delays always happen after the parcels arrive in Guernsey, often being delivered a week after their arrival by GPL. Perhaps the first step to solving the problem that Sarah, me, my neighbours and others are experiencing is for you to accept that there IS - or even MAY be - a problem. I know with certainty that post is being 'held' by some drivers who cannot be bothered to complete their deliveries and that on occasion post is bulk 'dumped' at incorrect addresses at the end of a route, presumably to prevent this having to be re-sifted back into the sorting system. This isn't made as a rant or a personal attack in any way, but even if you open yourself to the possibility of abuse of the system and have an initial 'poke around', I think you'll find a few reasonably well-hidden cans of worms that might be worth opening. Also this post is not made to criticize our postal workers, most of whom do their very best in a fairly thankless role. I wouldn't expect postie morale to be particularly high at the moment, which may indicate that a small minority of disgruntled employees are abusing the system.