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We're having a similar argument here in Jersey about Jersey Post and the responses have been the same. It's not the local post office that's to blame in all but a very small minority of cases. There should never have been a break up of services as instigated by the CICRA as both islands are too small for competition in certain areas, e.g. postal and telecoms. Plus now in Jersey, no tax is paid to the States by these foreign owned companies which is by the local ones. I'not sure how Guernsey is affected in this respect.