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...‘Unfortunately, the backlog of work from last year, combined with resourcing difficulties following resignations and other staff movements, has had a knock-on effect this year,’ said director of Income Tax Rob Gray, pictured.... So a combination of things, therefore WHY are we picking up the bill for your inability to resource correctly and other things directly outside the control of the tax payer? A month late and a £100 bill? what about the rebates that are issued MONTHS after they should be, where's the repayment for the tax payer due to you ineptness?