Please describe your concerns with this comment. If you simply wish to respond to the comment please use the Comment Box on the story itself:
We completed ours months ago but had a query which we couldn't get a satisfactory answer to over the phone. I asked to come and see someone but was told that was not possible as they discourage people from doing this. I persisted and eventually got to see someone and we hammered out the answer in half an hour. It seems to me that the people at the Income Tax Department have forgotten what it means to be a Civil Servant - the clue is in the name!