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It is in this kind of situation that rudimentary investigation techniques are of most avail. The most recommended, in my view, would be questionnaires whereby respondents would be invited to put forward their views with concern to the current state of affairs and how the service could be enhanced. This may, however, entail asking the recipients about the workers and whether or not their performance is up to scratch- something that could, unfortunately, act as a catalyst for further ill feelings towards CT Plus and thus precipitate a further hue and cry.