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Within a few short weeks the Department will be flooded with thousands of returns for 2012; how on earth will they clear these when they have, apparently, some 7,000 outstanding from 2011. Many people will be due for refunds yet the Department will quite legally, if not morally, hang onto those funds until...when exactly? Fairs fair - if we are to be penalized for late returns the Department should be held to account for their inefficiencies. I mean, the number of returns is well known to them so they should be able to allocate appropriate resources to deal with that number.