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When Ken Forman retired as Administrator six years ago the Tax Office became a Treasury and Resources department and as a result they cut the budget of the department which resulted in staff not being replaced and having no budget for succession planning to replace those staff that were due to retire. As in any industry if you have a smaller budget to work with and less staff but the workload stays the same the service you provide will suffer. I have recently spoken to a few ex colleages and they assure me that Rob Gray is doing a great job with the budget and resources he has been given. I do not envy any states department in this time of crisis and people need to realise with the budget cuts the services provided will not be to the standard they have been in the past.