Facebook’s warning for taxi drivers
Saturday 12th January 2013, 2:00PM GMT.
GUERNSEY’S Commerce and Employment minister got himself into hot water by appearing to endorse so-called Facebook taxis – where the social internet website is used to arrange lifts – by asking whether it should form part of the island’s forthcoming transport strategy.
He clarified this later by saying that they were intended to provoke debate on vehicle sharing but perhaps the focus should be on why Facebook taxis exist at all.
From a consumer perspective, having a regulated taxi service serves little purpose other than keeping civil servants employed.
Environment might argue that it ensures roadworthy, properly insured vehicles driven by individuals who know where they are going, but there are few times when passengers need to give thanks for that.
The service they use is judged on availability – or, more likely, unavailability – and price and regulation does nothing to help that. If anything, it makes it worse by restricting competition, capping the number of cabs and fixing fares.
Environment might also say that it merely establishes the maximum taxis can charge. But when a government-sponsored monopoly is told what it can bill, that looks suspiciously like a cartel to the consumer on the receiving end.
And if drivers do offer discounts then they are remarkably coy about advertising them.
This is not an attack on the trade, the majority of whom try to provide a timely, efficient and courteous service.
But technology, through Facebook-enabled phones, challenges traditional drivers where they are most vulnerable: instant availability and low or nil cost. Given the majority of these users are young and therefore, in their mind, invincible, insurance, regulation and vehicle quality is irrelevant.
That is why the C&E minister was right to suggest a debate on this. Where it will go wrong, however, is it will not provoke any creative thinking.
Instead, bureaucracy will instinctively seek to stop this from happening and the wider point that will be missed is this.
A significant market segment believes its needs are not being met and now has the ability to sidestep traditional providers to ensure that they are.
So should government act to meet that demand or attempt to crush it?
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As long as it is only used for friends and family i really don’t see the issue. I have often answer calls for lists (i don’t offer but will reply if somebody requests) from friends and family i see on Facebook, because they have no other options.
I think taxi’s need to realise that if they are unavailable or out of peoples budget then people will just “phone a friend”.
The only difference between what is happening now and what was happening 20 years ago is that rather than having to phone a friends house from the pay phone in the pub people can now directly message people via the tech in their pockets!
I do however not advocate the Facebook Groups specifically set up for this purpose, which puts strangers in touch with strangers – Surely that’s a danger?!
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Unofficial grey taxis are around everywhere – I remember a few dodgy lifts home from London nightclubs in my youth!
If lifts are given for free it’s not really a taxi service, as Alex says it’s no different from phoning a mate. However if lifts are paid for it does raise issues, particularly from the perspective of the driver who, by getting paid to drive people home, is most likely invalidating their insurance policy.
OK they might “omit” to tell the insurance company in the event of an accident and it would be difficult to prove but they’re taking a risk nonetheless. Facebook is about as secure as an open door and the evidence may well be easily accessible, particularly if they are aware of a dedicated Facebook page! Don’t forget insurance companies don’t need much of an excuse to avoid paying out.
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