PUBLIC address announcements may return if bad weather delays flights. The decision to do away with them in the new terminal building could be reviewed following passenger concerns.

People using the new terminal can get information only from screens.

‘We have gone into silent running, like most UK airports. The arrangement is that the airlines should be notifying passengers of delays. It’s not enough to know just that a flight has been delayed but how long it’s for,’ said airport director Colin Le Ray.

‘We will have to have discussions with them if there is a problem with it.

‘We would review it if there were calls for it but generally it’s been very well accepted and people have been looking at the boards.

‘It’s a different situation with delays but if it’s normal weather conditions, then silent calls do work,’ said Mr Le Ray.

‘In the light of delays, when more information is required, we need to look at that.’

Some travellers complained about a lack of seating downstairs while they were delayed on Monday and yesterday.

‘We have had a few complaints about that but there was still plenty of seating available in waiting areas today,’ Mr Le Ray said yesterday morning.

‘A lot depends on how quickly the flights are cancelled. We are keeping an eye on it and will look to possibly order more seats if the trend continues.

‘It’s finding a balance between the maximum and minimum demand for seats otherwise we would have the whole place covered in them and they might be used only once a year,’ he said.

He said yesterday that the airport authorities had received no official complaints from passengers about the delays, despite more than 400 people being stranded in the UK, the other Channel Islands, Dinard and in Guernsey.

‘Fog is a feature of the Channel Islands and we would have struggled wherever we were this weekend.’

He was pleased with the way things were going since the opening of the terminal in late March.

‘A lot of the issues we have faced over the first two or three weeks are starting to be resolved. It’s been a steep learning curve for airlines and caterers but the general level of feedback is very positive and we are encouraged,’ he said.

‘People believe it’s bedded in very well.’