First step to becoming commercial
Wednesday 12th November 2008, 2:26PM GMT.
AN ANNOUNCEMENT today that the Public Services Department is considering the commercialisation of the ports and Guernsey Water is an encouraging sign that at least some areas of the States are prepared to modify their thinking for changing circumstances.
As we and others have said before, while government has to provide certain services, it need not run them. In fact, just to take the narrow examples of Guernsey Post and Guernsey Electricity, it is clearly better if the States is removed from operational matters. As soon as the dead hand of bureaucracy and the civil service ‘one size fits all’ mentality was removed from those two organisations, they became leaner, more efficient and much happier places to work.
The other benefit was that the professional managers were able to do what they do best – take commercial decisions in the interests of customers, staff and the operation without (in their view) unhelpful political considerations getting in the way.
Treasury and Resources, as shareholder, has a memorandum of understanding with the commercialised entities in terms of how they operate and the expectations T&R, as representative of the taxpayer as owner, has of them.
What is not generally known is the MoU also quantifies what the utilities can expect from the politicians. Islanders will not be surprised that the impetus for that came from the commercialised operations themselves.
The deputies and civil servants, however, were taken aback when the utility bosses said, ‘Yes, we’ll sign this when we know what you are going to do for us’. The concept floored T&R. What finally emerged in the MoU was an undertaking that the States would not waste the utilities’ time and that political decisions would be taken in a speedy manner.
That says much about how government works and how out of touch it is with commercial – some would say real-world – actuality and PSD is to be commended for looking to shake off such thinking.
There is much work ahead in deciding what the best commercialisation model is but one of the first steps should be to have Guernsey Water vacate its South Esplanade offices and release what is a prime site in a semi-financial part of Town.
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We know what thew utilities want, we seem to be on the way to deputies doing what the utilities want.
What about the customers (usually taxpayers)? Does anyone care about what they want?
So far as “The other benefit was that the professional managers were able to do what they do best” -m they same people will run the utilities, or are you thinking of financiers. After all they are systemic creators of monumental cock ups.
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Can you qualify this statement: “As soon as the dead hand of bureaucracy and the civil service ‘one size fits all’ mentality was removed from those two organisations, they became leaner, more efficient and much happier places to work.”?
It raises several questions. In a small area like Guernsey, what size is one-size-fits-all? When you talk about efficiency, where have the savings been? How are, presumably, less staff suddenly more productive than the existing workforce? How are they happier places to work?
Is this not just a case of employing the right people to manage our services? These are technical problems that can be solved with intelligent recruitment. By constantly blaming the public sector, The GP Opinion loves a dig at them, we lose sight of the actuality. Good managers run good departments regardless of what sector they work for.
This is more abjugation of responsibility.
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Mr Opinion writes “Guernsey Post and Guernsey Electricity… as soon as the dead hand of bureaucracy.. was removed from those two organisations, they became leaner, more efficient and much happier places to work.”
Care to specifiy “leaner” and “happier” ?
Gsy Post added £1m in labour costs, had a strike and the biggest postal debacle in Europe. Meanwhile Gsy Electricity rammed through tough contracts and almost caused a strike and have yet to deliver a penny of saving.
Care to specify “more efficient” ?
Adding a pen pushing Regulator, £millions spent on legislation, customers have little to show and businesses have nothing whatsoever. 50% of Gsy Post is direct mail none of which is protected. The Regulator is an expensive lame duck over all 3 utilities irrelevant to end-users, a rubber stamp to every utlity price hike.
And Cable & Wireless continue to rip this island off, money the public could need right now.
Your article is a sad joke not even close to the truth.
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Opinion writer says “That says much about how government works and how out of touch it is with commercial – some would say real-world – actuality”
The commercial financial world has brought to the economies of the world turmoil.
I’ll stick with the Guernsey politician. Might be slow but hasn’t yet caused carnage. Mind you with PFI on the horizon that could sioon change.
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