Bus glass is smashed as sick child swelters
Tuesday 31st March 2009, 2:30PM BST.
CHILDREN flying from Southampton Airport to Guernsey were left distressed after a window was smashed on a coach taking them from the terminal to the plane.
Police were called after a male passenger trying to get the driver’s attention by ‘tapping’ his window smashed it.
The passenger had been trying to help a sick child to get off the coach.
A 45-year-old Guernseywoman who asked not to be named because she did not want her family, also on the flight, to be identified, described how passengers on the Flybe flight to Guernsey had been waiting on the shuttle coach for 30 minutes before tempers flared.
Her young niece had been sick beforehand and ground staff had been informed that she was unwell.
The 10-year-old girl’s mother called down the coach for assistance and a male passenger tried to get the attention of the driver by tapping on the window separating him from passengers.
‘The coach driver did not take any notice, so he tapped harder and harder again,’ she said. ‘The window cracked, small pieces fell out – then the whole window shattered. My niece and nephew became very distressed. The driver got off the coach and eventually the doors were opened and ground staff came.’
Passengers were then able to escape the hot conditions and were taken back to the airport lounge.
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Flybe and the transfer bus operator should be facing charges of endangerment,kidnap,unlawful inprisonment or whatever.
Well done to the individual who broke the window.
Had I been on this transfer bus I would have got angry long before 30 minutes had elapsed.
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Glass gets smashed in bus at Southampton Airport. Hardly front page news (if news at all) considering what else in going on locally….
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Airlines have little customer service and if you complain they might try and get the police involved.
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As one of the people on the flight and on the other bus we did get an appology from the Flybe captain who said we should never have been taken to the buses when we were. I assume Aviance – the handlers wanted to get home as soon as possible as that was the penultimate flight of the day. A little common sense from the ground staff at Southampton would have prevented the situation.
They should have known that Flybe were changing aircraft that evening – they did load the luggage on the other aircraft and they would have been aware when the incoming flight was due in and the time it would take to change the crew over.
What is incorrect in the Press report is the reason why we were 30 minutes late- not due to the bus incident but due to a problem with one of the rear doors on the aircraft. This was “repaired” by the engineer in Southampton but when we landed in Guernsey the door wouldn’t open – and it was one of the emergency doors!
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Is this newsworthy?
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