Condor MD: being punctual is the key

Wednesday 22nd June 2011, 2:29PM BST.

MD of Condor Simon Edsall IMPROVING the punctuality of Condor’s services is its main priority, its managing director said yesterday.

Simon Edsall (pictured) responded to many questions from people from both islands about the ferry company’s service and pricing.

‘Punctuality and reliability are key issues for us.

‘We are working really hard to make sure we do become much more reliable and punctual. We have revised our timetable to try and put less pressure on the ferries,’ he said on a Channel Islands phone-in on BBC Guernsey.

Mr Edsall said that despite the recent problems with the ferries, the revised timetable would improve the situation for the summer.

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1
bw

June 22, 2011 at 5:47 pm

credit where credit is due
condor have received a lot of bad press recently.we have been on the end of some of them, anything from 30mins late to getting home at all hours.we recently did aday trip to gurernsey,we were 30mins late leaving weymouth and about 1hr 30mins late on our return journey.
but yesterday my husband and I sailed on condor (poole to cherbourg)we left poole 10mins early and arrived cherbourg the same 10mins early
so sometimes it can be done so why not all the
time

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2
coyote

June 22, 2011 at 6:01 pm

punctuality and reliability are certainly key issues but, as a ‘victim’ of Condor Ferries could I please ask that the company look at their customer services provision closely. As one who has worked with the public over a number of years I know how frustrating and aggressive they can be so I try always to be patient and understanding, but Condor can reduce me to tears. If a ferry is delayed or cancelled regular information updates would be a great help instead of just a shrug. If you are waiting to book tickets on later ferry why must this necessitate a two hour wait. Also would somebody please work out an order plan for loading cars so that half of them don’t have to be moved before others can get out. Finally on long delayed ferries a free hot drink would be a great gesture of goodwill that wouldn’t cost the earth and Condor needs to improve public perception of its customer care.

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