Post criticised by Cable & Wireless for late deliveries
Saturday 24th November 2012, 4:00PM GMT.
CABLE & Wireless Guernsey has heavily criticised Guernsey Post for delivering its monthly bills late, it has emerged.
During consultation with the Channel Islands Competition and Regulatory Authorities about how the quality of postal services should be assessed, the telecoms provider said some of Guernsey Post’s deliveries had been unacceptable.
‘For some time we have experienced problems with our monthly bills being delivered to customers much later than we would expect,’ said Chris Durnell, Cable and Wireless’ Channel Island and Isle of Man head of legal and regulatory, in a letter to Cicra.
Guernsey Post chief executive Boley Smillie, pictured, said the postal operator had noted the comments from Cable and Wireless in the report, and had contacted the company to seek clarification of its concerns because they were ‘not consistent with the agreement’ in place.