Air delays compensation ruling a concern for airline
Wednesday 13th February 2013, 5:00PM GMT.
AN AIRLINE boss fears that a landmark compensation ruling could have significant implications for the industry.
Blue Islands managing director Rob Veron, pictured, warned of the ‘burden’ caused by the European Court of Justice ruling, which opens the floodgates for compensation of up to £480, plus expenses, for delays of more than three hours.
Any hold-ups must have been caused by failures such as technical faults or a lack of flight crew, but Mr Veron warned of the impact it could have.
‘There are significant implications for airlines,’ he said.
‘With continuing rising fuel prices, airport charges and government taxes, this is one further burden for airlines and their passengers. ‘
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Oh dear,then lets hope the European court of Justice ruling didn’t also including in its list,the leaving open of AirPort perimiter gates !
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My personal experience with Blue Islands is that of an astonishing lack of customer care. It comes as little surprise Mr Veron is quailing at the thought of the company having to compensate passengers.
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If it means that airlines are less tempted to cancel lightly booked flights by claiming fog/technical problems/crew illness etc etc then that can only be a good thing. I was left standing at Geneva airport when my flight was cancelled, no warning – just a spotty yoof making the announcement and then putting on his jacket and going home for his tea. Although eventually I got an insurance claim paid in full I had to lay out several hundred pounds for a couple of months while I waited. I also lost two days of my life hanging around various airports. Compensation ? Bring it on !
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Bet he isn’t looking so smug now that they have to pprovide their customers with service instead of just servicing them for profit.
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Mmm!! I’m up in the air on this one.
The airlines may give compensation, but then they may stop giving you a hotel, dinner, and breakfast if they can’t get you home.
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Blue Islands are the WORST airline ever.
Airline “boss” Rob Veron hasn’t a clue.
Blue Islands will not be about in 5 years time.
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Have to say I would much rather Blue Islands continue offering us the reasonably priced flights they currently offer, than now having to factor into the price the cost of offering people compensation if they are unfortunate enough to experience tehnical faults.
To all those who like to complain for the sake of complaining, I definately think most people would prefer to opt for a limited service airline that offers lower rates.
Personally have always thought Blue Islands service to pretty good with no hidden extra costs for luggage etc.
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Sounds good in principle but how long before fares go up to cover this extra cost? One way or another passengers will still pay.
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My intial reaction was I hope this doesn’t mean they will risk flying to avoid paying compo, when they would normally have grounded the plane for further technical inspection.
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