Regulator gives Sure until the end of November to sort out billing
Friday 18th October 2013, 11:00AM BST.
SURE’S controversial changes to its billing practices have come under fire from the regulator following an ‘unprecedented’ number of complaints.
The Channel Islands Competition and Regulatory Authorities has highlighted a number of its concerns about the telecom provider’s recently introduced practices, including a £1 charge for paper bills.
And it has urged Sure to alter its current approach without the need for regulatory prescription.
Cicra chief executive Andrew Riseley has written an open letter to Sure’s managing director Eddie Saints giving the provider until the end of November to undertake a thorough review of existing billing methods and to set out how it is going to address those concerns.
Sure chief executive Eddie Saints said he was disappointed Cicra had published the letter and claimed it had many factual inaccuracies in it. He said several of the issues raised were historical and had already been dealt with.